KT
Kimberly T

1 reviews | Active since Nov 2017

25 Feb 2019, 20:21

You might as well **** me

Bought airtime using a Visa card for a different number and I got a message saying “Delay in processing recharge request. You will be notified via SMS once completed.” instead. I am in an emergency situation but money is being deducted from my account. An hour passed and still no airtime. Ended up buying again and received the same message. I am absolutely annoyed. I can not go buy airtime at a store right now which is why I opted for this option. I am livid.

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Replies (1)
Vodacom
Vodacom's reply26 Feb 2019, 08:08
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team