1 reviews | Active since Dec 2012
You messed up again
I am really getting tired of all the billing mistakes Vodacom is making now.<br> A while back after other billing issues I received an sms saying YOU have cancelled my debit order, after I transferred the amount VODACOM still went a put through a debit order, how is this possible seeing YOU cancelled my debit order. From then I have been transferring the amount owing, and I asked for the debit order to be removed so I can carry on doing a transfer. Now I am getting sms's saying I am in arrears. I called and apparently for the last 3 months I have been penalised because you are still trying to put through a debit order even though I am making the payment via EFT. Another billing mistake from VODACOM, this is becoming a monthly thing with you lot. Ref for todays call is ***. Even the help desk person agrees VODACOM is at vault here. Please fix this mess and get rid of this R195 arrears, write it off or do what you want with it but I am not paying because YOU messed up again. I got this contract for my father, call me on *** to speak to me, DO NOT CALL THE VODACOM NUMBER. CALL ME<br>
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
