kK
kimleroux K

1 reviews | Active since Sept 2016

19 Mar 2020, 12:30

You make promises AND YOU DON'T CARRY THEM THROUGH.

I can't believe we wait an entire week to hear about the collection on a new contract for a new MacBook laptop, for Vodacom to turn around and say on the day we are supposed to collect the laptop, there is nothing available....... So that's it, nothin available, please come into the store and choose another laptop. NO, I WANT THE LAPTOP THAT WAS SELECTED. THE ONE THE VODACOM ADVERTISED IS AVAILABLE.

We run a business, and if we had to turn around and say to our customers sorry, the product and service which we advertised to you is not available, we would have our name run down and we would end up having to SHUT OUR DOORS.

The response was, there is nothing in the country, I don't believe this at all.

0
Replies (2)
Vodacom
Vodacom's reply19 Mar 2020, 16:20
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
kK
kimleroux K's update19 Mar 2020, 17:34
Reviewer Update
Thank you Vodacom I look forward to hearing from someone