You left me unable to access my account for nine months

<p>I have had a contract with vodacom for 15 years, and decided last month to cancel the contract and convert to a prepaid number instead as I am living overseas for nine months. I phoned a helpful man who said that it would go through at the end of March. Roaming was activated on my line before I left SA and was successfully working before the line was converted to prepaid. </p> <p> </p> <p>On the 1st of April, my phone was suddenly unable to connect to the Vodacom network from Argentina. I phoned the call centre who told me that international roaming was not activated on the prepaid number, which was why the line no longer connects. I explained that it always was activated and that Vodacom deactivated it when it was migrated from contract to prepaid. She was not at all helpful though, and told me that I should have activated it before I left SA (even though I did!). She also told me that she can't activate roaming once I am overseas, and I need to return to SA to activate it. I told her that I would not be coming home for nine months, and she again was not particularly helpful or interested. </p> <p> </p> <p>I use the SA number to receive my banking OPT pins while I am overseas, which basically means that Vodacom has made me unable to access my bank account for nine months! How am I expected to make and transfer payments when I was assured by the man who cancelled the contact that all would be fine with the migration even though I was overseas?</p> <p> </p> <p>Please inform me how you are going to activate international roaming on the number while I am abroad and solve this major issue. </p>