LT
Lerato T
1 reviews | Active since Apr 2019
08 Oct 2020, 15:13
You lacking professionalism
Two months ago I wrote to you about my experience with Vodacom contract that ended on the first day of June 2020, to my surprise my contract was not canceled. Month end I got a notification that Vodacom deducted from my account and and I reversed my money and disputed Vodacom. After contacting Hellopeter I received a call from Vodacom consultants the guy explained to me why am I owing them R500 instead of R305 and told me that I will be contacted by someone else to arrange payment, indeed I received a call in about a week thereafter and the lady promised me that she will send me their account number so that I can pay but did not receive any sms. So today I received a call from Vodacom saying that I owe them R900 that my account is suspended That time I'm not even using that Vodacom Vodacom number. I'm very angry with Vodacom right now.
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Replies (2)
Vodacom's replyOfficial
09 Oct 2020, 07:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Oct 2020, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Oct 2020, 14:09 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team and they assisted with a payment arrangement. Should you require further assistance, kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team and they assisted with a payment arrangement. Should you require further assistance, kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Oct 2020, 14:09
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team and they assisted with a payment arrangement. Should you require further assistance, kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you were in contact with our accounts team and they assisted with a payment arrangement. Should you require further assistance, kindly contact our accounts team on ***(free call from Vodacom sim) Mon – Fri 08:00 – 17:00 Sat 08:00 – 13:00 Sun 09:00 – 13:00
We apologize for the inconvenience.
Regards,
Vodacom Consumer Website Team
Best regards,