YOU JUST LOST ANOTHER CUSTOMER!!

I have nothing good to say about Vodacom!! Its a loosing battle with them as they do not give a damn about their customers. Since my last two posts and countless attempts to contact Vodacom we have had no response, not one single Vodacom employee has made an effort to rectify the problem, when we contact them for feedback we get the same response "it has been assigned to someone" Our Business account we have with them we have an average spend of 25k (twenty-five thousand rand) with them and they couldn't care less about helping us.

We've requested a cancellation letter and we are still waiting for that too, for two months.They have debt collectors threatening us but we have sent them all the correspondence and reference numbers and GUESS WHAT NOTHING GETS DONE!!

Can some one please tell me how they have made it this far as a company that provides such mediocre service? (to be polite) Because of this, yesterday we went and cancelled 7 subscribtions that were due for upgrade and will be canceling an additional 4 when they are due and taking our business to another better service provider. Our financial manager has also cancelled his personal wifi account at home and further will cancel his cellphone account with Vodacom in August when it is due.

Going forward, we collectively here at the company will let anyone who asks us......... yes Vodacom is useless, 6months useless as this is how long this issue has been going on for.