You just lost a customer

I just want to inform you that you have lost a customer to Cell C. I am an existing customer with Vodacom. I decided to enter a store to enter into an additional data contract that I would need for work. The consultant then informed me that I do not qualify for credit as I haven't been a customer for 12 months yet. I asked if I can bring any additional proof such as updated bank statements or do another credit check, but apparently this is not possible. I'm not sure what the logic is behind this, but it's going to cost you guys customers. I walked into the Cell C store and they could immediately assist me with the relevant documentation. So wouldn't be using your services again.