jJ
jadams J

1 reviews | Active since May 2016

04 May 2016, 12:47

You just don't value your customers #SuperPoorService

So i logged a query disputing the consumption of my data. By the way, I have two numbers, each loaded with 1G data p/month and last month when one number ran dry I swapped sim cards to the wifi modem. To my dismay, there was no data on the account. At the initial query, Vodacom (Call Centre) confirmed the data was not transferred at the start of the month and raised a query on my behalf to their technical department.. Little did I know, 3 or 4 later the technical dept send a text message to that cellular number (which for obvious reasons I switched off, cos there is no data on it), to close the query. So I raised another query (22 April - A2-1NG9-YSF25J). having called about 5 times inquiring the progress, with the last query informing to wait until 19 May for a response.. Huh, are you mad?? You guys simple dont take your customers serious. These contracts expire in Oct and you can be sure I will be crossing the floor. This is a competitive market chaps - get it right

0
Replies (3)
Vodacom
Vodacom's reply04 May 2016, 13:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 May 2016, 10:35
Official

As per our telephonic discussion, your concerns have been addressed.

Once again, please accept our sincerest apologies for any inconvenience caused.

Regards

Consumer Website Team

 

jJ
jadams J's update05 May 2016, 15:40
Reviewer Update
Apologies accepted