mM
mangee M

1 reviews | Active since May 2017

24 May 2017, 12:59

You Indeed Take People Who Make You For Granted (Job no.***8)

<p>I have ran out of words, I am sad and feeling concerned with the level of the way you do business. I sent 2 weeks old phone to you for repairs and it was sent back unrpaired due to generic lcd. I reported this to Vodacom Social Network Team, they asked me to re-send it back and they will investigate and resolve the problem. Today I called ********** and spoke to Jenny May, she tells me my phone is on the way and not repaired due to the same issue. Does this mean you sell **** phones as I purchased the phone from you the way it is and now you can't repair/exchange it??? What is going on Vodacom, I trusted you. Can I just a new phone or money to go elsewhere please. otherwise I am taking this to my Lawyer!</p>

0
Replies (1)
Vodacom
Vodacom's reply24 May 2017, 13:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team