1 reviews | Active since Apr 2013

08 Nov 2016, 09:08

You have the worst customer service I have ever experience

<p> Seriosuly, months and months - you have all the information you need!?!??! What is going one?!!?!?!</p> <p> </p> <p>Who is paying for all the business lost becuase you ERRONOUSLY disconnected my line? Who is paying for all the business cards, changed templates, updates to our website?!?! And who is covering all the money I have spent on this pre-paid sim card that I had to buy?! All this airtime, top-ups, etc. that I never had to worry about? And I presume you will want me to now pay for the months my contract was disconnected?!?!</p> <p> </p> <p>I never missed ANY PAYMENTS. I LODGED A BILLING DISPUTE THAT NO-ONE BOTHERED LOOKING INTO AND YOU ******** CUT MY LINE AND SEND ME A BILL FOR R14****!</p> <p> </p> <p>I told you over 6 months ago about these incorrect charges. You have EVERYTHING you need to show my contract before I was FORCED onto Vodacom!?!?! What is going on here?! Your company is useless!!!!</p>

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Replies (2)
Vodacom
Vodacom's reply08 Nov 2016, 09:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update08 Nov 2016, 09:38
Reviewer Update

Yes how many times i have received this same canned response!!! Couldnt even bother with a personalised message