You have left me with no other option

For 6 months I have been forced to phone and explain the contract which was offered by Vodacom when I wanted to discontinue my service. For 6 months I have never received the correct billing as for three months I have been charged for two plans (50/50 plus 20/20) and for three months (50/50 plus an MTN promotion) neither of which is correct. The sales contract is for 20/20 at an amount of R599.00/month up to and including December 2024. Every month I get platitudes, acknowledgment of the SO contract but NOTHING changes. I have to ask - does anyone at Vodacom have the capacity to resolve issues? I have run out of patience!

Heads up to Olivia (Hello Peter customer service) and Paul Hendricks (Vodacom Accounts department). I have sent an email to your CEO Mr. Shameel Joosub outlining the complete lack of service and inability to resolve the matter of my contract with Vodacom. I have had to jump through hoops every single month for 6 months as Vodacom is incapable of billing me correctly as per the contract dated 06.12.23 SO***. Reference Numbers: SR***, SR*** and I have more if required.