You have *******ly commited *****...twice.

This is the second report I am writing up here on the completely dismal performance of one of the continents biggest companies about the same damn issue!<br> <br> I went into the Vodacom Eastgate branch to upgrade my phone, a lady named Lindi 'helped' me out, I was unhappy with how much I was being billed and we discussed and agreed on a new contract arrangement which she then printed it for me and I signed.<br> <br> Now after PLENTY of wasted time calling both the 'CustomerCare' and Vodacom Eastgate and speaking to the manager there Cherry, I am still *****ed, they added the new contract on top of my old one and now expect me to pay for both?! I did not sign for that, so that is the first instance of *****, the second is that I adamantly told them I did not want insurance yet they activated insurance on the phone without my signed approval, so two counts of ******* activities here and obviously nothing will happen to anyone responsible.<br> <br> I have spent the better part of a month just trying to get one of your useless employees to change my contract details on my profile on your ERP system to the correct new one agreed upon with Lindi yet I am always told you are busy with it???<br> <br> FIX THIS!!!