1 reviews | Active since Aug 2016

31 Aug 2016, 14:38

You guys must be the most useless network ever!

<p>We upgraded on the 7th of August and were told our contract will run until the 31st and the new contract will take effect on the 1st of September. So this morning on the 31st, all my data, my minutes and my sms'es were wiped from my phone. How can you do that if we paid for a contract to run untl the 31st and saved our minutes to last the whole month and now you just wipe everything? How is this ethical? Also, there is another contract on my name, and nothing was changed or upgraded on it but we getting smses that the migration and package has been aftivated and and and...... I called and spoke to a very *********** advisor who gave me no info and was so noisy that you could barely hear him speak. I am so over this horrible networ****</p>

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Replies (2)
Vodacom
Vodacom's reply31 Aug 2016, 15:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Sept 2016, 10:58
Official

As per our telephonic discussion, this query has been resolved.

Regards,

R. Maart