BD
Bruce D

1 reviews | Active since Feb 2011

11 Aug 2015, 15:16

YOU GUYS DO KNOW HOW TO LIE DON'T YOU?

I APP**** FOR A NEW CONTRACT WITH NEW PHONE NUMBER WITH VODACOM AND SPECIFICALLY REQUESTED AN 082 NUMBER. <br> AFTER A LOT OF UHMS AND AHS AND LEFT AND RIGHT AND WHAT NOT REGARDING WHAT I WANTED AND NOT - I WAS TOLD THAT THEY WOULD MAKE A NOTE THAT I WANTED AN 082 NUMBER. <br> AFTER ENQUIRING WITH VODACOM'S ONLINE CHAT SERVICE I WAS TOLD THAT THEY WOULD SEND MY DETAILS TO THE ACTIVATION DEPARTMENT TO ACTIVATE MY NUMBER. <br> NOW I RECEIVED A SMS THAT THE NEW NUMBER WAS ACTIVATED AND IT IS A 079 NUMBER - AFTER I SPECIFICALLY ASKED FOR A 082 NUMBER. <br> EVERYBODY I ASKED JUST SAID YES AND NOW AFTER THE NUMBER WAS ACTIVATED I SEE IT IS NOT WHAT I ASKED FOR. <br> THIS IS DISGUSTING. <br> YOU CLEARLY SAY YES TO EVERYTHING ONLY TO GET THE BUSINESS AND DEAL WITH THE CONSEQUENCES AFTERWARDS. <br> I ASKED FOR AN 082 NUMBER AND THAT'S WHAT I WANT. <br> NOT TOMORROW OR LATER - NOW.

0
Replies (1)
Vodacom
Vodacom's reply11 Aug 2015, 18:34
Official
Hello chilipip,

Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.

Please refer to your email for feedback provided.

Kind regards,
Vodacom Consumer Website Team