1 reviews | Active since Oct 2016

04 Oct 2016, 08:26

You got to be kidding me

<p>OK I'm ranting...... Since Friday morning after i been to @Vodacom Shop in Kempton Park Festive Mall to do a one would think a simple Sim Swop, I'm still not connected. I made +- 15 phone calls to the so called @Vodacom Customer care center and spoke to several different customer care personnel. Well.........What an experience. I lost two days of business, can't do banking as I cannot receive sms's with an OTP to register new beneficiaries, people cannot get hold of me anywhere and I look like a very unprofessional business man because of all that. There seems to be NO ONE capable in helping me. Every time you call you need to explain the whole story again because you never get to speak to the same person. I'm not really good in ranting BUT I think you get the just of it and know that I'm really MAD right now. I will be at @vodacom at 09h00 this morning and will not leave until it is sorted, believe me they will not have a good start to their day today.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 08:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team