You dont want my money but yet you want me as a client?!?!?!?

Well, what a great way to start the year. Thanx Vodacom your customer service have not changed and you are still the same well even worse than before. I have tried now to pay my account on several occasions at two different shops in two different towns in the Western Cape and each and every time the person tells me "we are off line", Okay here I am with my hard earn cash standing at your shop becking to take my money but NOOOOOO, we are off line. So last night get home and I see I have a SMS from Vodacom stating "Your Collections . . . . . blah blah" and the next moment I am off line. ***, you dont want my money because "you are off line" but hell yeah disconnect the schmuck, We have the client by the *****!!!! Let him/her suffer or rather let inconvenience him/her so much because you know WE are Vodacom WE are so powerfull, WE are in charge.

Could someone of the brilliant SENIOR customer service consultants please call me, one who has the knowledge and the authority to actually assist and sort this out.