You dont get treated like a Valuble Customer at All

When I upgraded I first waited for the S7 to be released, then I wanted to pre-order the S7 as Samsung was advertising that if you pre-order the phone between a certain date you will get the VR headset free. Vodacom could not pre-order the S7 as they said the phone was not loaded on their price lists yet - I therefore lost out on this deal. By the time I could finally upgrade this special was no longer running and the only option I could get was the Bluetooth speaker on the Red Advantage package (which is one of the top Vodacom packages). When I checked the Vodacom packages again after upgrading I saw you could now get either the VR headset, The Gear Fit or the Bluetooth speaker for the exact same price and on the exact same package as what I got. If i had known this i would have waited. I asked if i could possibly exchange the speaker for one of the other add-on's and was told no due to it being a different package, which it was not as it was the exact same deal and only about 3 weeks later (i have also not opened the speaker). I asked to lay an official complaint and advised them i would be posting this on hello peter which they were more than happy for me to do. I have been with Vodacom for many years, knowing they are not the cheapest and spending a small fortune with them every month, it is really disappointing that they really don't seem to care weather i complain or not or at least try help me get the gadget i have been wanting. they just don't care. I am looking to see their contract buy out options and at the moment would not consider renewing my contract with them in the near future.