You do as you please!!!

I called Vodacom on 30/11/2014 to query as to why all my benefits that were to stop 01/12/2014 had suddenly stopped from airtime to sms, etc. I spoke to a very inconsiderate staff member I think her name is Zanele, she is the person that sparked my dissatisfaction with Vodacom when she dropped phone on me. I then called again and asked to speak to a manager and got hold of a supervisor in Cape Town whom took my escalation and sent through for investigation of which I must say was the only help. I received a sms saying Dear Valued Customer we have escalated your matter to IT for further investigation, investigation my foot that was 03/12/2014 what is today's date the 02/02/2015!!!! what have you done sweet nothing!!.<br> Your organisation which supported for over 10yrs yes 10yrs has come to an end due to your lack of commitment or just your plain don't care attitude. Vodacom sucks I couldn't believe I say this but yes indeed, I am sick to see what and how you treat people that had been so loyal to your brand. I want someone senior to speak to my concerns and not next year immediately so I can really express my true feelings of what you want to call yourself