cT
cheryl T

1 reviews | Active since Jun 2017

29 Jun 2017, 16:13

"you choose" bad choice

<p>I got a phoine call from vodacom... move to you choose & save..... no!!!</p> <p>you run out of airtime with in10 days & then cant change bac****</p> <p>customer care won't help, stores say they cant help, 7 days have past & you have to wait 3 months...</p> <p>creat a big scene, Oh! they can help... you get an sms to say a quote has been generated & then .... nothing happens!!!</p> <p>don't even try to tell them if they can't offer you the service you expect they should allow you to change your service provider ... " service provider" is a very loose term to start with, because that is one thing vodacom cant provide.</p>

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Replies (2)
Vodacom
Vodacom's reply30 Jun 2017, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Jul 2017, 14:59
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team