You cant complain about service cause there is no service

I called a couple of days ago and asked advice on switching a contract to another number. It at first could be done called 2 consultants and they said it can be done. The Supervisor at a Vodacom shop in Benoni also told me it can be done this is a new service where they can assist clients. So I contacted the accounts department and I am still waiting for the Supervisor to call me at 5pm on the 30th November. Still no answers and At 6 pm I called in and they said the supervisor will call me and still no call.

This is been going on for a week and every time its a different story and no 2 persons say the same thing.

I AM FED UP. GAT VOL!!!!!!