MG
Madeleine G

1 reviews | Active since May 2017

31 Oct 2021, 18:42

You can't call it service that you get from Vodacom

How can I give minus review points, because they don't even deserve 1 star. I am now so sick and tired of Vodacom and their promises.

I have Metrofibre through Vodacom. I have been struggling again with my connection for 7 day. I pay for a 50 mg line and get speeds like 1.23 and 1.63. The modem also disconnect every 10 to 15 min. When I call their *** line, I get told to be patient. I have a 24 month contract, but have had endless problems with this line. Logged more than 20 calls. In the past week only I had to call 4 times I want to get out of my contract and don't want to pay the rest. How do I go about that? I am not bridging the contract, because you take my money by debit order. You are, because I don't get full service and sometimes have to go days without internet.

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Replies (1)
Vodacom
Vodacom's reply01 Nov 2021, 07:34
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team