1 reviews | Active since Jul 2014
You can't be bad in everything, try good Customer Service and customers over.
Called the Call Centre, posted on Social on Social Media and created new conversations on people's posts and my complaint was ignored. Not new from thos company, but I thought they have changed. So I've used this network ever since I was a teen. Had a problem with my phone and the next thing I was disconnected and my number was recycled. I was inactive for almost a month. Was so flabbergasted to learn that I was disconnected by the network and my number was given to someone else. This has affected me so much as I had this number on my resume and used it for business. That number is my life and I really need it. Why rica a SIM card only to lose everything should you not be active for a month or so? A lot of people still send me confidential stuff on that number and I will only know should I be lucky enough to bump into them as they don't have my current number, which I was kind of compelled to switch to because of the network I swore by failed me. After learning that my number was recycled I called your Call Centre a thousand times and I was advised to go to the branch, which I did but didn't get any help. People are still using that number to place their orders but unfortunately I will never know due to the network I chose and trusted amongst many.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
