1 reviews | Active since May 2016
YOU CANNOT GET WORSE SERVICE ANYWHERE ELSE IN THE WORLD THAN AT VODACOM
<p>On the 25th May 2016 I did a premature cancellation of my cell phone contract with Vodacom and did the EFT for the amount quoted. This was all done through Chatz Connect in Kloof who sent the documents through to the Vodacom Department that does the cancellations. I moved to another provider as I wanted no further dealings with Vodacom and their shocking service.</p> <p>Today, 9th June 2016 I receive an SMS stating that my contract is due to expire and if I want to upgrade or cancel then I must contact them or else it will continue.</p> <p>I phoned 082111 and they told me that they have no cancellation request for my number.</p> <p>I went to Chatz Connect in Kloof and they will escalate the matter.</p> <p>I have paid a cancellation amount and they are debiting me monthly for the contract which is not being used.</p> <p>I have another complaint on Hello Peter for my 2GIG contract which has still not been resolved.</p> <p>I am now left with no other option but to lay a charge of theft against the Chief Executive Officer of Vodacom as he is responsible for the running of the company. They are now *******ly taking money from my bank account - if you take something that you are not supposed to take then this is classed as *****ing.</p> <p>I am at the end of my tether and this decision has not been taken lightly - I will be visiting SAPS tomorrow afternoon.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note***
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
