You cannot call it customer service because there is no service not even in the complaints

If I could give them -50 I would!!!

I took out a contract last year Nov with a device and minutes. One month ago my phone iphone SE does not hold the charge. I would charge the phone to 100% and within 4 hours without using the phone - this would happen overnight- the battery would drop by 60%. I took the phone in and they did well nothing only updated the phone with the new software (for background, prior to taking the phone in I deleted my apps and reinstalled, I did battery calibration as well as the recommended soft resets etc from Apple).

After receiving the phone you guessed it the phone kept on doing the same thing! Sent the phone back and when they phoned me to collect the phone and I asked the rep what did they do the answer was nothing. I laid a complaint with Vodacom and they ensured me they will look into this and perhaps even provide me with a replacement. The phone came back from repairs and the complaints department just informed me there is nothing wrong with the phone?

I emailed the complaints department numerous times but they believe if you ignore a problem it will go away! I had my phone at Istore and they noted a battery replacement at the least is necessary because why would a customer go through all the hassle to bring the phone in if nothing is wrong, but they cannot provide me the services under the manufacturer warranty as , you guessed it, Vodacom holds the right until Nov 2021.

So Vodacom I will be waiting for your response as I will allow you time to correct your horrible service and treating me like a ****. If not I will take this to the Ombudsman.

Ps: you would not like it if I stop paying for my contract but I have to pay for something that is not working🙌🏻