EB
Elri B
1 reviews | Active since Apr 2019
12 Jul 2019, 07:33
You cancelled my contract without my consent
On 10 July I phoned vodacom to inquire about early cancellation of my contract. While talking to a consultant named Brian, I asked him what the penalty fees will be. After my question the phones cut out and I discovered that my contract had been cancelled without me giving the permission to do so. I still have no idea what the penalties will be. Vodacom tried to call me around 5 pm, but I was driving home and could not answer. I just got an sms that the 'case is closed". It is NOT closed! I have zero information and now I probably need to conjure up money I don't have to pay for your employees's mistake.
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Vodacom's replyOfficial
12 Jul 2019, 08:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jul 2019, 08:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
17 Jul 2019, 14:59Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply17 Jul 2019, 14:59
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query has now been resolved. Regards Consumer Website Team