GM
Garran M
1 reviews | Active since May 2016
30 Jul 2020, 18:01
You cancel the wrong contract
This is ridiculous, you cancel the wrong contract, I can't get hold of Vodacom, you tell me to call Vodacom Customer Care 082135? My issue inst on your options, how must I get hold of an agent??? I'm told someone would get in touch with me, nothing at all. You don't reply but quick to remove posts on your social media... What was the point of filling in your forms? You need to learn to communicate with your customers.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
31 Jul 2020, 07:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2020, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
31 Jul 2020, 08:04Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted and assisted by our Social Media Team. Regards Consumer Website Team
Best regards,
Vodacom's reply31 Jul 2020, 08:04
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been contacted and assisted by our Social Media Team. Regards Consumer Website Team
Best regards,
GM
Garran M's updateReviewer Update
31 Jul 2020, 08:33I have been contacted just say they will be in contact and still waiting? I want this taken further, I have screenshots of the conversion, My posts get removed, but I have screens shots of the too. I want a manager to contact me. I want to chat with the consultant to be heard where I told him more than once, what number to be cancelled.
GM
Garran M's update31 Jul 2020, 08:33
Reviewer Update
I have been contacted just say they will be in contact and still waiting? I want this taken further, I have screenshots of the conversion, My posts get removed, but I have screens shots of the too. I want a manager to contact me. I want to chat with the consultant to be heard where I told him more than once, what number to be cancelled.
GM
Garran M's updateReviewer Update
31 Jul 2020, 09:33Now my phone is telling me "SIM not provisioned for voice". I can't make calls! What are you guys doing?
GM
Garran M's update31 Jul 2020, 09:33
Reviewer Update
Now my phone is telling me "SIM not provisioned for voice". I can't make calls! What are you guys doing?