NM
Neels M
1 reviews | Active since Mar 2009
01 Jul 2021, 09:11
You can upgrade, but you'll take what we punish you with.
I have difficulty understanding the way Vodacom operates. I am able to upgrade today (1 July 2021), but I can basically only choose between Hisense handsets. A call to the call center confirmed that my "rating" only allowed a contract of R340. No problem, Xiaomi and most other brands have phones available for less than that. The problem is that I am not allowed to take a Redmi Note 9 Pro of less than R340 pm over 36 months, yet I am allowed to take a rather useless Hisense phone of R340 pm over 36 months. Now please explain that logic to me. Why am I allowed to ONLY upgrade to Hisense phones, but not to a Redmi Note 9 Pro, even though they cost the same per month.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
01 Jul 2021, 11:09Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Jul 2021, 11:09
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NM
Neels M's updateReviewer Update
01 Jul 2021, 18:09Your Online Sales Team did not assist me with my query as they could not explain to me why I cannot take the device that I want even thought there are packages in the same price range of the Hisense handsets I am forced to take. Please organise for the handset that is sent to me to be returned. I will port my contract to MTN once the contract expires. Hopefully MTN will offer better service than the pathetic service Vodacom has provided.
NM
Neels M's update01 Jul 2021, 18:09
Reviewer Update
Your Online Sales Team did not assist me with my query as they could not explain to me why I cannot take the device that I want even thought there are packages in the same price range of the Hisense handsets I am forced to take. Please organise for the handset that is sent to me to be returned. I will port my contract to MTN once the contract expires. Hopefully MTN will offer better service than the pathetic service Vodacom has provided.
NM
Neels M's updateReviewer Update
02 Jul 2021, 07:19Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in touch with the Online Sales Team who assisted with your query.
Regards
Consumer Website Team
NM
Neels M's update02 Jul 2021, 07:19
Reviewer Update
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you have been in touch with the Online Sales Team who assisted with your query.
Regards
Consumer Website Team
NM
Neels M's updateReviewer Update
11 Jul 2021, 11:22So Priscilla from Vodacom contacted me and assisted me with getting the phone that I wanted. It was delivered on Friday 09/07/2021 and I am relieved to have gotten such good service from her.
NM
Neels M's update11 Jul 2021, 11:22
Reviewer Update
So Priscilla from Vodacom contacted me and assisted me with getting the phone that I wanted. It was delivered on Friday 09/07/2021 and I am relieved to have gotten such good service from her.