jS
jason S

1 reviews | Active since Dec 2013

05 Mar 2015, 12:51

YOU CAN'T JUST HANG UP ON ME!!!

I am not sure who the hell your call centre agents think they are but they honestly get ruder and more misinformed each time I call in, already sitting on hold listening to that dreadful African Dream song is worse than being waterboarded by the CIA.<br> All I want to know is why the hell I cant view my other two contracts on MyVodacom app or website now, I have a contract im wanting to upgrade and do not have the time you seem to think is necessary to stand around the entire day in one of your stores or heaven forbid, try do it with your callcentre, so I opted to use your app and when that didn't work, your website - usually I can just view all 3 of my contracts and do what I like, but now I cant for some stupid reason and then I call your agents, the first guy is busy having a conversation with his mate next to him instead of greeting me and I had to wait a while, then he has no clue so goes to find out and leaves me hanging on for ages until he just hangs up, next attempt the woman hung up on me within a minute - *** do they think they are? CustomerCare my ****.<br> <br> Someone better fix this issue and call me to fix this horrific customer attitude of hanging up on clients!!!

0
Replies (1)
Vodacom
Vodacom's reply06 Mar 2015, 13:32
Official
Hello OneShotStott,

Thank you for the posting.

The matter has been escalated to a consultant to investigate and assist.

We apologise for any inconvenience caused.

Kind regards
Vodacom Consumer Website Team