JJ
Jan J
1 reviews | Active since Apr 2025
23 Apr 2025, 18:05
You can not streaming with Vodacom in Dunnottar
After my last review Vodacom came back to me, Vodacom told me they can not help me. Vodacom recommended that I close the contract with Vodacom, a Vodacom person Will contact me to tell me when the contract will expire. So if you stay in Dunnottar Vodacom data bundle will not be able to stream in Dunnottar or that's what Vodacom told me all I can say is tanks Vodacom for camming back to me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Apr 2025, 08:07 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply24 Apr 2025, 08:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
JJ
Jan J's updateReviewer Update
11 Jul 2025, 12:39Hi
Vodacom did contact me and told me that they can not help me but Vodacom will cancel the data contract after they collect the router. as soon as the collection was made they will end the data contract with me. By the 9th of May Vodacom did the collection and the contract was never cancelled I still pay the data contract. I was told that I must not contact the local Vodacom Shop they wound be able to cancel the contract they will make me pay for the hole period of the contract was valid. So I just need to know how long will I still have to pay Vodacom for a service that l don't have before Vodacom will cancel the contract. And how can I contact to cancel the data contract I no longer have.
Vodacom did contact me and told me that they can not help me but Vodacom will cancel the data contract after they collect the router. as soon as the collection was made they will end the data contract with me. By the 9th of May Vodacom did the collection and the contract was never cancelled I still pay the data contract. I was told that I must not contact the local Vodacom Shop they wound be able to cancel the contract they will make me pay for the hole period of the contract was valid. So I just need to know how long will I still have to pay Vodacom for a service that l don't have before Vodacom will cancel the contract. And how can I contact to cancel the data contract I no longer have.
JJ
Jan J's update11 Jul 2025, 12:39
Reviewer Update
Hi
Vodacom did contact me and told me that they can not help me but Vodacom will cancel the data contract after they collect the router. as soon as the collection was made they will end the data contract with me. By the 9th of May Vodacom did the collection and the contract was never cancelled I still pay the data contract. I was told that I must not contact the local Vodacom Shop they wound be able to cancel the contract they will make me pay for the hole period of the contract was valid. So I just need to know how long will I still have to pay Vodacom for a service that l don't have before Vodacom will cancel the contract. And how can I contact to cancel the data contract I no longer have.
Vodacom did contact me and told me that they can not help me but Vodacom will cancel the data contract after they collect the router. as soon as the collection was made they will end the data contract with me. By the 9th of May Vodacom did the collection and the contract was never cancelled I still pay the data contract. I was told that I must not contact the local Vodacom Shop they wound be able to cancel the contract they will make me pay for the hole period of the contract was valid. So I just need to know how long will I still have to pay Vodacom for a service that l don't have before Vodacom will cancel the contract. And how can I contact to cancel the data contract I no longer have.