1 reviews | Active since Sept 2011
You can never leave
<p>I have been trying to cancel my Vodacom cellphone contract for the past five months. I've left South Africa in November 2016 and informed Vodacom that my contract will be coming to an end in February 2017. I asked them to discontinue the contract after that date. It was not a date I made up nor a date that reflected my next cell upgrade. It was the legitimate date for the contract to come to an end. I paid it fully even though I wasn't using the account. I jumped through all the hoops and completed all the forms, only to be billed again in March. I contacted them and completed all the forms - only to be billed again April...and again in May. Completed more forms and listened to more apologies and was billed again now in June. I just spoke to a call centre agent called Randall telling he will take care of it. So I guess I will have to leave funds in my South African account so that I can pay my July bill. Because clearly, this is how Vodacom conducts their ***ardly business. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard. Our records show that due to a technical issue the cancellation failed. This has now been resolved and the account closed. We have sent a statement to your email address, which reflects the last credit posted.
Regards
RoderiqueLategan
Dear Customer
We apologise for the inconvenience caused in this regard. Our records show that due to a technical issue the cancellation failed. This has now been resolved and the account closed. We have sent a statement to your email address, which reflects the last credit posted.
Regards
RoderiqueLategan
You've had technical issues for 5 months. You've apologised for 5 months. You've been billing me for 5 months. I don't believe you.
You've had technical issues for 5 months. You've apologised for 5 months. You've been billing me for 5 months. I don't believe you.
