TC
Taryn C

1 reviews | Active since Feb 2013

02 Nov 2016, 11:02

You ask Vodacom to do one JOB and they continue to take my money!!!!

<p>In May, i went into Vodacom Care as i was porting over to another service provider. You would think and trust that the consultant would do his job correctly by cancellng my contract and ensuring that i would not be debitted again. However apparently i have a ghost number now allocated to me and being charged for a service i DO NOT USE ANYMORE!!</p> <p>I still am getting debit for a contract that i do NOT have and its been 5 month. Talking to other people who have ported over it has come to my attention that i am not the only person that this happen too.</p> <p> </p> <p>I would like my money to be reinbursed and my contract with Vodacom cancelled. This complaint will be put on social media platforms to share the inconvience and ineffectiveness of Vodacom.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2016, 11:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team