You are not important.

I'm writing to you with a torn heart after Vodacom has ******** me my hard earned cash for the past two years then after decided to laps my policy for cell phone IME number 862*********179 the itc number 39*********6

Policy number for cell phone number *** is POL202***********18. Then Vodacom realized they've been ****ming me by making paying for the phone that lost in 2021 and made a claim according to them they failed to update new document for the new phone I claimed in December 2021 so they than decided to laps my insurance I called them to enquire why they haven't debited or billed me for my policy the lady I spoke to on the 27th of November 2023 the consultant I spoke to advise they had issues with their system but they glad I noticed so they've updated the policy everything went well

Then on the 30th of September 2024 I lost my phone so apon my claim they say my policy was cancelled or lapsed because I didn't pay my policy there was a change of banking details to my account but they don't know who ourthorise the change of banking details as a prepaid customer it's my responsibility to check your documents and you not important to the business as prepaid if you were on contract we would have called you apon cancelations to my surprise I have a contract with them they have poor communication not even once contacted me with anything or sent me any invoice since I took a contract from them

To make it worse they say I should pay for the mistake they did after noticeing that I've been paying for a phone I lost in 2021 instead of them contacting me to solve they cancelled the policy and wait for me to call so they can fix and now they want me to pay R756 to fix the mistake happened cause they can't go back to old files my query is how can you debit a person for two years then after 28 Months it's only when you realize you are making a mistake or does this means I was paying for the phone took by ********s meaning Vodacom is supporting ****s and protecting them then us but being told I'm not important as a prepaid customer destroyed my soul

Then on November they created a new policy with new policy number POL2023***********78 of which they claiming it's lapsed January and they won't give me a phone because I didn't call them

Is this a way we should be treated as clients?