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NL
Nasreen Leach-Joubert

1 reviews | Active since Aug 2017

23 Feb 2018, 15:53

"You are not doing me a favour" said the consultant

I spoke to Kagiso now at your 1945 number about duplicate delivery, who was completely unprofessional and unapproachable. If indeed those calls are recorded, please do go back and have a listen. I is impossible to here myself speak on my side due to the noise in your background. This is issue is so ridiculous! Only because I have an ongoing complaint being handled for the same office on the same issue. Vodacom you really are a sell out.

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Replies (2)
Vodacom
Vodacom's reply23 Feb 2018, 16:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

NL
Nasreen Leach-Joubert's update26 Feb 2018, 14:09
Reviewer Update
Now you have activated another line on my account without my permission, you are incurring charges on my account, you will pass your debit order through my bank and then make me wait one month for the refund. And you remain unreachable to cancel or query or report this mistake of yours. Is this your way of forcing new business? Sending something that was never ordered and just start billing the person and make it impossible for them to get hold of you to tell you of your mistake. I have tried again today many times to reach you on your cancellations line.