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ZK
Zohar K

1 reviews | Active since Jun 2015

14 Oct 2020, 08:27

You are Disgraceful Vodacom

2 stars only because of recent interactions with the call centre which have been pleasant otherwise, 0 stars. Complaint: I took a data contract with a router more than a year ago for R479, after about 2 -3 months the amount went up to R515! I contacted the call centre to resolve this and I received an answer saying that it is within their rights and in their T'c & C's to do this, however, I have now seen the exact same contract for the initial agreed amount of R479 being heavily advertised, if you can still sell the data along with the router with a contract for the same price, then why have I been singled out?

I feel that Vodacom is robbing me. Please allocate the excess amounts that I have paid into my Vodacom account and use that towards the contract.

Please do the right thing for once, Vodacom. Thank you in advance.

0
Replies (2)
Vodacom
Vodacom's reply14 Oct 2020, 08:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
ZK
Zohar K's update20 Oct 2020, 13:19
Reviewer Update
This is now taken up with the ombudsman as vodacoms issues are not mine. What I agreed to pay is the only amount that vodacom is allowed to debit. Any excuses from vodacom can go to vodacom, not me. Yes, I hung up because you were talking about other clients, other companies, yourself and things that don't impact MY situation at all etc and when I asked you not too, you just continued with excuses instead of a resolution. You plain down stated to me that there's nothing you can do, so why call and waste my time? You could have put all the nonsense that you said to me on this site.

I know you want to make me out to look like the "bad" person here, the TRUTH is that I agreed for a contract at an amount for 24 months, let's keep it that way.