AM
Aluwani M

1 reviews | Active since Nov 2021

15 May 2022, 07:18

You are a ****

Vodacom do I have to call complaining every month. Your service is k*k I am fed up. Why does my Voda app say I'm owing R409. 53?where is the R101 coming from? I am sick n tired of your bad service you don't care about your customers all you care about is our money. Due to poor customer service and your unresolved issues I would like to terminate my contract with you.. Please provide me with the full amount I'm owing and banking details. ASAP. LAST MONTH YOU DEBITED R308 AND R174 again when I call no one could explain where the R174 is coming from and that money was for nappies I had to reverse it myself and pay the reversal fee because of you. No No No. I am so fed up allow me to settle my acc and move back to mtn. I have called customer service more than 15 time but I am not getting any help. If you guys can't help me then who must??

0
Replies (2)
Vodacom
Vodacom's reply15 May 2022, 10:34
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AM
Aluwani M's update18 May 2022, 07:02
Reviewer Update
Today it's Wednesday andno one called me as promised. I've been waiting since Sunday, your service is pathetic I'll never recommend vodacom to anyone