Yet to be activated

I recently got myself a contract phone (new) after a very long time. Phone was eventually delivered last week Monday, 12 October 2015. At the time i as told it takes about 24 hours to activate a new sim. I called on Tuesday last afternoon and was told No, it actually takes 72hrs to activate. Called on Wednesday and was told by a call centre lady that the package that I took does not allow them to activate my sim. Now my question is, whose issue is this, are you guys not suppose to solve this issue. Seven days have passed and i still cannot use this sim, card. All i hear is that an email has been sent to the relevant department to solve.<br> <br> My point is, i dont want to know they why's not all i want to know when will this sim be activated! If there are issues with this sim, get me a new one, but dont make the Vodacom's problem the consumers issue.<br> Fix your systems!<br> <br> The agents name that assited me with the initial contract is Tsholofelo <br> <br>