AB
Anton B
1 reviews | Active since Feb 2023
07 Mar 2023, 13:31
Yet more pathetic service from Vodacom.
So on the first of March 2023 I wrote a review about bad service from vodacom. The next day Vodacom rep**** to say a customer service consultant would be in contact with me shortly. Till today 07/03/2023 @ 13h28 nobody has contacted me. I guess for vodacom shortly means maybe a week or two, the same way they think its good red advantage customer service to keep me holding to speak to a consultant for 31 and a half minutes. Absolutely pathetic vodacom.
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Replies (3)
Vodacom's replyOfficial
07 Mar 2023, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Mar 2023, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AB
Anton B's updateReviewer Update
07 Mar 2023, 14:05This is exactly the same automated reply I goy 6 days ago, they cant even be bothered to respond personally. Wow, how valued do all vodacom customers feel now.
AB
Anton B's update07 Mar 2023, 14:05
Reviewer Update
This is exactly the same automated reply I goy 6 days ago, they cant even be bothered to respond personally. Wow, how valued do all vodacom customers feel now.
Vodacom's replyOfficial
08 Mar 2023, 07:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2023, 07:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team