MB
Mariza B

1 reviews | Active since Feb 2015

23 May 2017, 14:10

Yet further shocking service

<p>A problem I had with Vodacom has not been resolved over 6 months..... despite numerous phone calls (dates and times documented) and going in to the shop concerned numerous times... Vodacom really just doesn't care about individual customers - we need to move service providers so that they no longer have the monopoly and then perhaps they will start to care.</p>

0
Replies (2)
Vodacom
Vodacom's reply23 May 2017, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply24 May 2017, 08:02
Official

Dear Mariza,

I apologise for the bad service received.

I've rep**** to you via email and await your response.

Regards,

UW