Yet anothet empty promise

A consultant phoned me about my previous query and the agreement was that he will give me feedback on monday as i had requested that the phone be taken back, he said the 14 days period had past but that is not my fault as i have been querying since the 6th of August but because they gave me a run around for 3 weeks, had they assisted me quicker i would have returned it within the 14days period. The consultant i spoke to on the 27 August said he will give feedback about the collection on monday 31 August but no response has come, instead on monday i was phoned by a very rude consultant wanting to explain the very same thing that was explained by the consult i spoke to on Thursday. Clearly the communication chain is bad within the vodacom staff no wonder i get such service as they can't evem communicate within themselves. You are so quick to debit my account but fail to assist me