LP
Lisbeth P
1 reviews | Active since Jul 2014
24 May 2023, 16:25
Yet another dissapontment
I honestly don't know how I have managed to remain loyal to Vodacom for all these years because at each chance they just mess up dismally. I have recently requested a home internet line & received my sim & router 7 days ago. I have called & followed all their instructions to the T & this thing is still not working! I have multiple contracts with Vodacom & I experience this with every internet line. Why can't we just plug & this thing be ready for use? Vodacom you are honestly a major disappointment & I will cancel this & I am not renewing any of my contracts. I will join another team!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 May 2023, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 May 2023, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 May 2023, 09:37Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you advised that you already requested for collection of the item. Our delivery partner will be in contact with you to arrange collection.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you advised that you already requested for collection of the item. Our delivery partner will be in contact with you to arrange collection.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 May 2023, 09:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you advised that you already requested for collection of the item. Our delivery partner will be in contact with you to arrange collection.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you advised that you already requested for collection of the item. Our delivery partner will be in contact with you to arrange collection.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
LP
Lisbeth P's updateReviewer Update
25 May 2023, 10:25I certainly do not feel valued & as mentioned this is the third wifi contract with Vodacom, and each of these routers I have had the same experience, so you tell me where the improvement is? I will not be renewing any of my Vodacom contracts - which is 5 in total! This is disgusting service & absolute lack regard for loyal customers.
LP
Lisbeth P's update25 May 2023, 10:25
Reviewer Update
I certainly do not feel valued & as mentioned this is the third wifi contract with Vodacom, and each of these routers I have had the same experience, so you tell me where the improvement is? I will not be renewing any of my Vodacom contracts - which is 5 in total! This is disgusting service & absolute lack regard for loyal customers.