Yet Another Disappointment from Vodacom!
At 2 am this morning, Vodacom disconnected and deleted my interim fibre and claimed the completion of the Fibre installation. I woke up to know internet and need this because I’m working from home. There was no Fibre installation at 2am in the morning and my LTE has been disconnected. They also can’t give me a time frame of when this will be resolved. Very poor service.
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Replies (3)
Vodacom's replyOfficial
04 Sept 2020, 07:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 07:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
04 Sept 2020, 09:37Thank you, I’m still waiting for that call and an update on the matter. Thanks.
's update04 Sept 2020, 09:37
Reviewer Update
Thank you, I’m still waiting for that call and an update on the matter. Thanks.
's updateReviewer Update
08 Sept 2020, 20:34Thank you. It has indeed.
's update08 Sept 2020, 20:34
Reviewer Update
Thank you. It has indeed.