Yet another bad expierience with Vodacom

<p>I logged a call on Monday morning round about 12:00 ticket number 1- ********** ********** no response yet after i made a few more calls to them reminding me up to 48hours response time but nothing and it is thursday now. I was offered a migration from a Smartsmall package to a Flexi 350 as the consultant which phoned me by the way said that she sees that most of my cellphone cost are on data and that i am not really using my free minutes and sms's. She said that this is not a new contract but only a migration and i can still upgrade in January 2018 or end it at April 2018. She said that my accumulated free minutes and everything that has build up will not fall away as well as my promotional 2Gig data that i receive per month will still be received monthly the only thing that is going to change is that from the 1st of May i am going to receive R350 of airtime per month which i can allocate to whichever bundels i need insted of my 60 minutes 200Mb Data and my 200sms's. I asked her several times and they can go back to our recorded call if she is sure that my promotional 2Gig per month is still going to be allocated and my builup minutes and sms's and she confirmed that several times aswell. Well guess what on Sunday afternoon the 30th April suddenly the migration went through a few hours early and boom everything gone from my over the 90 minutes accumulated minutes more than 200 free sms's and 4Gig of data that was left after a 7Gig 7Day data bundel was purchased on wednesday the 26th of April and all that was in there was less than R350 airtime because i used some of it as my data has fallen away. I waited till monday morning the 1st of May to see if my promotional 2Gig came in but guess what nothing aswell when i made the call to customer care lodging this same call explained above. She said that she must esculate the call as it is beyond the service she can assist me with which is understandable but i asked her why must i be penalised now for encuring extra cost buying data and free minutes that i am suppose to have and she promised when they resolve the call these cost would be allocated back to me. But till now 4 days later i did not even get a response from them. I logged other calls in the meanwhile aswell as my data speed was decreased from 4G to H or H+ if i am happy. They pushed through different settings to me ranging from LTE etc but no difference. Please sort this out now!!!!!!!!!! or must all vodacom customers go make noice infront of vodashops before you engage in solutions?</p>