Yet another bad experience

<p>Been a customer for many many years. Nohing bad problems and bad experiences over the last year. Being billed for a Item I do not possess since January 16 and nothing done about my queries. Just inefficient unfriendly staff. After going into the East Rand Malk Store and believing that atlast my pribkems are sorted. Once again disapointment. To my surprise they will now actually pass a credit for the item they atlast</p> <p>Admit I do not have, they hace now gone and changed one of my contracts ( I have 4 with them) to a pre paid account and wiped all my data and everything clean. I have urgent work to complete and cannot do so as no thechncal staff staff work over the weekend so I have to wait for Monday. As per the Call Centre that us just how it is. My problem will be escalated but I will just have ti wait. Asked to soeak to senior Management I was told they know of no Company where Senior Msbagement work on a weekend. I found the staff I have had to deal with un coperative, unfriendly and ineffiecient very dissapointing and then they still wsnt to kniw if I would reccomend them to friends and family.</p>