1 reviews | Active since Oct 2016

25 Oct 2016, 06:23

yet another bad example of vodacom

<p>this is not the first time im having troubles with Vodacom. i finally built up my talking points to be redeemd for another phone but the last talking points needed won't show on the system. the airtime has been bought (twice already) and received but no points. when we called them they said the system is delayed and we must wait 24 hours. Wich we did and the points is still not showing. I am very upset because each month they detuct a lot of points so that i am not able to receive a phone. But now when i do have enough points their system is delayed? The point i'm trying to make is they are never delayed when they take from you but always when you must receive benefits.</p>

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Replies (2)
Vodacom
Vodacom's reply25 Oct 2016, 07:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update25 Oct 2016, 08:51
Reviewer Update

thank you hellopeter for dealing with the matter. issue has been resolved. I really don't know why we must take this actions before getting something done.