CW
Catherine W

1 reviews | Active since Mar 2009

12 Jul 2016, 09:39

Yet another account stuff up

<p>Vodacom continually fails with data. Account goes up more than 300% - lodge a query, no one bothers to come back, no one gives any feedback - the onus is on them to prove that my data was so excessive, but they try and force the consumer to prove their innocence.</p> <p>I cant prove my innocence because I do not have access to the records and they wont give me access to the records- but I must just pay. Vodacom is a ******* organisation that *****s from the consumer and hopes people will not do anything about it because of the effort required. People please rather go to Cell C - they are so much better.</p>

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Replies (1)
Vodacom
Vodacom's reply12 Jul 2016, 12:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team