CJvV
Corrie Jansen van Vuuren

1 reviews | Active since Jun 2018

13 Jun 2018, 07:57

Yet again, Vodacom can not deliver on handsets, and they can not say when it's customers will receive the handsets...

Yet again, Vodacom can not deliver on handsets, and they can not say when it's customers will receive the handsets... Might take a week or twee, maybe three or four weeks. Let's see...

Concerned on how we as the public have to take the bad service provided by Vodacom. If you want to advertise items, you should have the items in stock... Otherwise, you should always place a disclaimer to state, you can wait and wait for the handsets to arrive... Sometimes up to 45 days :( Even if you have a disclaimer, a huge company like Vodacom should still aim in resolving the requirements or issues as quick as they can...

A person decides to remain with Vodacom, due to the availability and strength of signal, however the rest of the service requires some serious attention. We do not upgrade the contracts or take new contracts just for the fun of it... Wonder how many customers Vodacom loose due to this problem...

Vodacom been in business a very long time, and surely by now they should have the relevant processes in place that the longest turn around time for handset delivery could be a maximum of three (3) days...

Previous experience I had to wait up to a month and a half for the handset to be delivered. It makes me wonder, why do I stay loyal to a company for 19 odd years, that could not get the basics right in the sense of it's handsets, which plays a huge role...

But then again, it is my problem... Believe you me, they still want the money at the end of the month, but could not be bothered how long it took Vodacom to deliver to their customers...

0
Replies (2)
Vodacom
Vodacom's reply13 Jun 2018, 09:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply14 Jun 2018, 11:12
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)