1 reviews | Active since Jul 2017

01 Aug 2017, 15:23

Yet again Trouble with Vodacome

<p>So I have a cell phone ( 072) and a Tablet (079), my tablet was due for upgrade as the contract ends in September, so i upgraded my contract on the 27th July for the (079) and was told that the contract will be in affect on the 1st of August.</p> <p>Today i see the contract is not in affect as my data as not loaded, so i logged into my Vodacom account and seen that Vodacom have loaded the "new contract" for the (079)nr on my (072)nr therefore replacing the current contract, so i phone Vodacom and they tell me that its "a migration" of contract that can be done at any time.</p> <p>So then i was transfer to the online service department where they tell me it was a system error and trying to sort this out but it will take between 3- 5 working days. - UNACCEPTIBLE </p> <p>Now i am sitting with a cell phone with a data contract instead of a airtime contract and a tablet that is still on the old contract.</p> <p>I need this sorted out A.S.A.P AND I HOPE VODACOM WILL COMPENSATE ME FOR MY INCONVENIANCE.</p>

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Replies (3)
Vodacom
Vodacom's reply01 Aug 2017, 16:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

's update01 Aug 2017, 16:06
Reviewer Update

Im still waiting for someone to call me regarding my other complaint.

Vodacom
Vodacom's reply17 Aug 2017, 11:26
Official

Dear Liezel Van Staden,

Thank you for your patience.

Feedback has been provided via email.

I do apologise for the delay in response and any inconvenience caused.

Regards,

UW