SJ
Sanette J

1 reviews | Active since Aug 2015

26 Mar 2022, 18:05

YET AGAIN terrible service from Vodacom

If zero stars were an option, this is what I would score Vodacom. Logged an online after a call to migrate with FALSE information. Received an automated response that a consultant would call me WITHIN 24 hours. Surprise surprise, it has been more that 48 hours and NO call or response. I will for sure cancel my contract upon next renewal. Even though I have been a Vodacom customer for around 15 years? I guess my small account doesn't mean anything to them. I have had more problems than anything else with Vodacom. Would not recommend them to anyone... would rather use smoke signals again. Cheers Vodacom!

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Replies (1)
Vodacom
Vodacom's reply27 Mar 2022, 12:30
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team