1 reviews | Active since Jan 2012

01 Apr 2019, 09:40

YET AGAIN PATHETIC SERVICE - VODACOM

Yet again another problem with Vodacom. I just upgraded last month and was promised R60.00 airtime and 1gig data. When I checked I only have R30.00 airtime. No data. I have been wating for customer service to answer for the last 30 minutes and still on hold. This is the same number that I was loosing data in which I put a review the last time. Vodacom rep**** that the query was resolved. The query was resolved as usual with a once of free data, but you cannot just solve the query everytime with a once off free data and still have have same issues , I am really so tired of Vodacom. I spend about R1000.00 on contracts every month and get this kind of service. I am typing this report and still on hold for customer care.

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Replies (1)
Vodacom
Vodacom's reply01 Apr 2019, 09:58
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team