CH
Charlene H

1 reviews | Active since Jun 2009

06 Sept 2017, 15:09

Yet again driven to high blood pressure

Herewith copy of email sent to CEO:

(THIS NEEDS TO BE ACTIONED IMMEDIATELY AND MY LINE UNBLOCKED!!!!! )

It now seems as if I was given the incorrect amount to pay OR the credit done was incorrect. I’ve spent almost an hour on the phone with people that keep wanting to transfer to me other departments and I CAN’T anymore. I am at work. I sit in an open office and I am getting SO frustrated that I actually want to cry.

Yet again my phone has been barred. I made an EFT payment on the 25th of August. I was told to pay an amount of R365.84 in July because of the whole data bundle saga.

My phone had better be unlocked in the next hour. I’ve logged a call for a recon to be done on the account because having too many people give me random amounts is NOT working.

Call logged is 1- ********** **********

Can this be sorted out ASAP.

0
Replies (3)
Vodacom
Vodacom's reply06 Sept 2017, 15:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

CH
Charlene H's update07 Sept 2017, 09:44
Reviewer Update
Aaaand... still no response. I must sit with a phone that's barred after Vodacom wasted an hour of my time while I was at work transferring me to random people. (Still don't know if they know what the call I logged was for...)
Vodacom
Vodacom's reply08 Sept 2017, 12:20
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc